We are seeking enthusiastic and fluent German speaking candidates to join our exciting and fast growing project in Brno. Your main task would be to provide first level customer service and IT advisory by phone.
Our client is an American multinational corporation that designs and markets revolutionary consumer IT gadgets and software – laptops, smart phones, music players and many others. They are known worldwide for their advanced IT solutions and excellent design as well as first league customer service.

Your responsibilities:
• Provide IT support and customer service on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
• Be professional and flexible in your communication approach when speaking with customers who have varying levels of computer experience
• Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
• Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
• Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs
• Efficient and positive communication with your team members, customers and other partners
• Cooperation on brand new products development for German speaking market

Hledané pozice

German speakers – start your career in IT!
Administrative Worker, Official
Assistant
Call Operator
Help Desk Operator
IT/Technical Support Specialist

Místo výkonu práce

Brno - City

Informace o pozici

• Attractive salary, monthly guaranteed bonus + performance related bonus
• Starting bonus of CZK 24000
• Reimbursement of travel costs and 2 weeks accommodation on arrival for foreign candidates.
• Free language courses, lunch vouchers, social and sports events organized by the company
• Long-term education program of working competence development, including managerial trainings
• Training: You will be trained and certified in the new technologies, and would regularly undergo training on all of the latest updates.• Fluency in German language for adequate communication with native speakers
• English language on sufficient level to understand all training materials in both written and verbal format
• Strong communication skills and analytical thinking
• Passion for customer care and IT field
• Ability to work in dynamic situations and achieve goals
• Previous experience in customer service is a strong advantage

Are you interested in this job opportunity and do you think you can handle all the above mentioned responsibilities? Send your updated CV in English to: romana_fialkova@infosys.com.

Key words: customer service, customer care, technical support, IT, German, English, communication, international company.
Vzdělání: -

Dovednosti

German - advanced
English - intermediate

Informace o zaměstnavateli

Infosys BPO s.r.o. - INFOSYS BPO is a global company providing specialized end-to-end process related services. We are operating out of 12 delivery centers spread across three continents. The Czech Republic Brno Center is located in the centre of Brno (2nd largest city in the Czech Republic). We work in the following areas: Finance and Accounting, Sales and Fulfillment, Customer Service, IT and Insurance. The centre started operations in August 2004 and at present we have 350 employees of 28 nationalities speaking 22 languages.
Kontaktní osoba: Mgr. Romana Fialkova, 00420733644453,
Adresa: Holandská 9, 639 00 Brno
Více informací zde